Frequently Asked Questions

  • Over time any leather product will develop a patina unique to the user as it gets scuffed, bumped, and burnished. That being said, we recommend cleaning and conditioning your product once or twice a year (or as needed). Cleaning and conditioning will darken the leather, usually temporarily, so don't be surprised by the sudden shift. Of course it’s always good practice to test any new product on a discrete area. Read all directions on your conditioner of choice before using, and ask us if you have any questions. But in general:

    1. Wipe off any dirt or dust with a damp cloth. Use saddle soap if it's particularly dirty. Let dry.

    2. Grab a clean, dry cloth and a leather conditioner (we carry Smith's Leather Balm which you can purchase here) or neatsfoot oil. Rub cloth over conditioner or saturate evenly with oil.

    3. Rub conditioner or oil into leather in small circular motions until the leather is evenly coated and there are no streaks.

    4. Allow to dry for 30 minutes. Wipe off any excess conditioner or oil with a dry cloth. You’re good to go!

  • Feel free to contact us with wholesale inquiries at info@blackkatleather.mom

  • If you’re looking for a singular custom design, unfortunately we don’t. Our time is dedicated to keeping up with our store inventory and creating new designs. However we do offer commercial branding services. For more information there, please see this page.

  • We will gladly repair any of our own designs. Outside of that, no we don’t do repairs.

  • We make all of our products in batches to streamline our process, so shoot us an email if you'd like to check the timeline we're working with. We can contact you when the product is back in stock. Otherwise, keep your eyes open! A restock may be just around the corner.

  • We do! Contact us for a quote at info@blackkatleather.mom.

    *Please note that we are not responsible for any taxes/duties/fees associated with international shipping.

  • We ship via USPS and will typically get website orders in their hands within 1-3 business days. You will receive a tracking number once your order has shipped. Orders are usually delivered 1-7 days from shipment. All orders ship from Chester, CT, USA.

  • While we guarantee your satisfaction with your purchase, please contact us directly to discuss a replacement or repair. We will not accept returns that show signs of wear, or after 30 days from delivery.

    Shipping and handling fees are non-refundable. We encourage you to obtain a tracking number and insurance for your return shipment. We are not responsible for any lost or damaged items in the return shipment.

    All sale items are final sale and cannot be returned for refund/store credit or exchanged.

Waxed thread used in handcrafted leather bags at Blackkat Leather in Chester CT